Teleconsultation via a secure remote clinic medical system
To connect with our doctors for a teleconsultation, please WhatsApp us at +65 8726 3383. We will assess the suitability of your concern for telemedicine before scheduling an appointment for teleconsultation (30 min per slot) with our doctors.
What platform will the teleconsultation take place?
The clinic uses Platoconnect, a secure remote clinic medical system platform to conduct teleconsultations.
Can I schedule a teleconsultation if I am under 16 years old?
Patients who are under 16 years old need to be accompanied by a parent or a guardian who is 21 years old during the video consultation. The guardian has to show his/ her identification to the doctor at the start of the teleconsultation.
What is the available time slot for teleconsultation?
Teleconsultation appointments will be:
Tuesday- Friday 11am to 7pm
Saturday 9-2pm
not including Public Holidays
Is my condition suitable for teleconsultation?
Conditions which are suitable for teleconsultation:
- Acne
- Acne scars
- Facial pigmentation
- Hair loss
- Scalp conditions
Please WhatApp us at +65 8726 3383 if you’re unsure whether your condition is suitable for teleconsultation. We will assess the suitability of your concern for telemedicine before scheduling an appointment for teleconsultation with our doctors.
How do I obtain my prescribed medication?
After the teleconsultation, your medicines or treatment products will be delivered to your address after payment. Alternatively, you can opt to pick them up at the clinic during opening hours.
How do I make payment?
Modes of payment available are Card via Platopay / PayNow QR code for the teleconsultation and/or medicine/treatment products.
WHY CHOOSE US
Professional Doctors who Care. Our doctors have a collective experience of more than 40 years in medical and aesthetic practice – they are sensible and down to earth doctors with the heart of family physicians. We care both about the patient holistically as well as delivering results. Our doctors have seen many patients though various seasons of their life’s journey.
Our clinical team constantly updates our clinical acne scar treatment protocols and aim to deliver the most effective results to our patients.