General Terms And Condition

Thank you for vising the website (“Website”) of Eeva Group. By accessing this Website and/or using the online services, you shall be deemed to have accepted to be legally bound by these terms and conditions of use. If you DO NOT AGREE to any of these terms and conditions of use, please immediately discontinue your access to this Website and/or use of the online services.

We may modify, vary or amend these terms and conditions of use at any time and any such modifications, variations or amendments shall be effective immediately upon posting on this Website. Any use of this Website thereafter shall be deemed to be acceptance of the amended Website.

Personal Data Protection Statement


Eeva Group is committed to ensuring that your personal data is protected. The collection, use and disclosure of your personal data, which will be obtained directly from you, or information we obtain as a result of our relationship with you, may include but is not limited to the following purposes:

To render medical services and meeting your healthcare needs within Eeva Group.
To transfer or share your data with other members of Eeva Group or third party vendors engaged by us for the purpose of rendering medical care to you. These health services may be located outside of Singapore.
To communicate with your company or personal insurance for claims, reinsurance and compliance/audit purposes pertaining to your care.
To respond to your enquiries, provide you advice and services to ensure continuity of care.
We will retain your personal information either for the period of our business relationship or, for the requisite retention periods as stipulated in any contractual arrangements or under any applicable law, whichever is the later.

Please note that in order for us to render medical services to meet your healthcare needs, it will be necessary for us to process your personal data. Without a complete record of your information, it will affect our capacity to accomplish our purposes stated above.

We endeavour to take reasonable precautions to ensure that your personal data that we collect and/or process are accurately reflected in our system in accordance with the details provided by you. Therefore, the accuracy of the personal data depends to a large extent upon the information you provide.

If you would like to update your existing data given to us, you may approach our clinic staff.

Due to the sensitive nature of the data, all requests have to be made in person and the relevant original documents are required:

For change of name, please provide original NRIC, deed poll or marriage certificate
For changes in NRIC/FIN/Passport No., please provide the original NRIC, FIN or passport.
For changes in local or foreign residential address, please provide one of the following documents (within the last 3 months)
Telecommunication/Internet bill/ Utilities bill
Statement/letter from HDB
Credit Card/ Bank/ Insurance Statement
Tenancy agreement for residence
Should you have any further queries with regards to how we manage your personal data, you may address your communications to:

​Customer Experience Management
Eeva Medical Aesthetic Clinic
160 Robinson Road
SBF Center #03-09
Singapore 068914

Email: info@eevamedicalclinic.com

*Administrative charges apply.

Eeva Group reserves the right to amend this policy at any time.

Who we are

Our website address is: https://eevamedicalclinic.com.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

We use the personal data you provide us to respond to your inquiries and feedback to improve our quality of service. We treat your queries and feedback seriously and will deal with them confidentially and within reasonable time. We do not transfer your personal data to a third country or international organisation. By submitting the contact form, you agree to allow us to collect, use or disclose your personal data for the purpose of communicating with you with regards to your inquiries and feedback.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Google Analytics

The controller has integrated the component Google Analytics (with anonymisation function) on this website.

Google Analytics is a web analytics service. Web analysis is the gathering, collection and analysis of data about the behavior of visitors to websites. Among other things, a web analysis service collects data on which website a data subject has come to a website from (so-called referrers), which subpages of the website were accessed or how often and for which period of time a subpage was viewed. A web analysis is mainly used to optimize a website and for the cost-benefit analysis of Internet advertising.

The operator of the Google Analytics component is Google Inc., 1600 Amphitheatre Pkwy, Mountain View, CA 94043-1351, USA.

Google Analytics uses cookies. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. Google might transfer the personal information collected via this technical procedure to third parties.

As IP anonymization is activated on our website, your IP address will be shortened by Google within Member States of the European Union or other states in agreement with the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by a Google server in the USA. On behalf of the operator of the website, Google will use this information to evaluate your use of the website, compile reports on website activity and to provide further services related to website and internet use to us. The IP address transferred through your browser to Google Analytics will not be combined with other data held by Google.

In addition, this website uses the Analytics feature UserID to track interaction data. This User ID will be additionally anonymized and encrypted and will not be linked with other data.

You can prevent the storage of cookies by a corresponding setting of your browser software; however, please note that if you do this, you may not be able to use all the features of this website to the fullest extent possible.

In addition, you may prevent the collection of the data generated by the cookie and related to your use of the website (including your IP address) by Google as well as the processing of this data by Google by downloading and installing the browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout?hl=en

This browser add-on informs Google Analytics via JavaScript that no data and information about website visits may be transmitted to Google Analytics.

In addition, a cookie already set by Google Analytics can be deleted at any time via the Internet browser or other software programs.

Further information and Google‘s applicable privacy regulations can be found at https://policies.google.com/privacy?hl=en and https://marketingplatform.google.com/about/ The following link provides a further explanation of Google Analytics https://marketingplatform.google.com/about/.

Our website also uses Google Analytics performance reports relating to demographics and interests and reports on Google Display Network impressions. You can disable Google Analytics for display advertising and customize the ads on the Google Display Network by visiting the ad settings at this link: https://adssettings.google.com.

Who we share your data with

We disclose some of the personal data you provide us to the following entities or organisations outside Eeva in order to fulfil our services to you:
External professional service providers (Book-keepers)
EDM/Email Service Vendors (e.g. Mailchimp)
Cloud Service Providers
Government Agencies – Ministry of Health, CPF Board, IRAS
Where required to do so by law, we may disclose personal data about you to the relevant authorities or to law enforcement agencies.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact information

Additional information

Industry regulatory disclosure requirements

These terms and conditions of use shall be governed by and construed in accordance with the laws of the Republic of Singapore and all disputes relating to these terms and conditions of use shall be submitted to the non-exclusive jurisdiction of the Singapore courts.

The information and online services contained in or accessed through this Website are designed for informational and educational purposes only. It should not be regarded as substitute for any medical advice nor should it be used for treatment or diagnosis purposes. If you have or suspect that you have a medical problem, please promptly consult a qualified medical professional.

The contents of this Website are provided on and “as is” basis without warranties of any kind. RMG makes no representation or warranty, either express or implied, as to the accuracy, reliability, completeness or fitness for any particular purpose of any information contained or referenced in this Website. RMG does not assume any risk for your use of this Website.

Disclaimer


Eeva Group shall not be liable for any direct, indirect, incidental, special or consequential damages whatsoever, including, without limitation, damages for loss of profit as a result of the access, use or the inability to use of this Website. Eeva Group does not make any warranty or guarantee that the availability of the contents through this Website and the online services will be uninterrupted, secured, error-free or free of all viruses and/or other harmful elements.

Indemnity


You agree to indemnify, defend and hold Eeva Group, its subsidiaries, and affiliates, and each of their directors, officers and employees harmless from all damages, losses, claims, liabilities, expenses and costs (including legal costs), in connection with or arising from (1) your access of this Website and/or use of the online services, (2) any violation of any of these terms and conditions of use.

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